Srebrina Tanova

Innovator // Strategist // Analyst

Operations Manager at Uber specializing in product testing and development, process efficiency, and content analysis and strategy.

 

Work Experience

Uber

Operations and Logistics Manager // Oct 2015 - Present

Manage operations in Midwest markets with a focus on process improvement, product development, and driver growth and engagement. Leveraged analytical skills to uncover operational and business inefficiencies and implement strategic solutions via process and product development. Create demand and supply projection models for our region’s largest events which were consistenly within 3% of actuals and leveraged existing tools to create and improve operational processes such as document uploading, quality checks, and driver communication.

 

JP Morgan Asset Management

Mutual Funds Shareholder Services Analyst // Nov 2014 - Oct 2015

Acquired NASD Series 6 and FINRA Series 63 for the support and service of advisors and sales teams throughout the country who use JPMorgan mutual funds in trading, education and training of processes and products, and facilitating on demand production of sales proposals and complex hypothetical illustrations. Created Excel macros for more efficient and precise trade execution processes with our Mutual Funds and 529 teams which led to a 10% decrease in trade errors.

 

PNC Mortgage

Residential Assistant Loan Officer // July 2013 - Nov 2014

Created and maintained weekly production reports outlining loan metrics to present to upper management and Excel macros for more efficient processing, assessing loan risk, and analyzing home market trends. Contributed in generating over $36 million in purchase volume in 2013 by designing new business strategies in marketing and product solution to create relationships and joint ventures with nationally ranked real estate teams.

 

Apple Inc.

Specialist // July 2010 - Feb 2013

Worked with clients and business customers in both existing corporate firms and newly-created start-ups to provide technical expertise, proper solutions, and Genius Bar support for Apple software and hardware. Completed licensing to provide support in repairing and training of mobile devices and Mac software and hardware.

Technical Skills

  • SQL

  • R

  • Excel

  • HTML

  • Hive

  • Presto

  • Jira

  • Asana

  • Google Analytics

  • Photoshop

  • InDesign

  • SEO

  • Salesforce

  • Squarespace

Education

The Ohio State University

Double major in Economics B.S. and Finance B.S.B.A. // 2009 - 2013

Background

Languages 

  • English

  • Bulgarian

  • Russian

 

Citizenship

  • US

  • Bulgaria (EU)